derham access help

Dear Tenant,

You have contacted us to report an incident (broken switch, blocked sink, water leak, …) or to submit an administrative request (copy of your lease, residence certificate, …)?

In order for us to successfully manage your requests and ensure optimal follow-up, you are requested to use our online tenant portal that is now available to you:

www.derham-access.ch

first login

Logging in for the first time is easy!

1

Click on the link above or copy it into your browser

2

Click on "Register"

3

Click on "I am a tenant, condo-owner or concierge"

4

Enter your email address :
- A password reset link will be sent to you by email.

➡ Once you have created your password, access your Tenant Portal.

request

How do I open a request?

    1. Menu : Tickets -> + / Create a ticket
    2. If you rent several properties è Select the one concerned by your request
    3. If there’s some, the list of tickets in progress will be shown. Select create a ticket
    4. Select your « Ticket Type » = which item is concerned
    5. Select a « Tag » = specify the element concerned with a keyword
    6. Select a « Location » = where (at home, common areas, …) and specify which room
    7. Fill in « Description» = explanation of your case
    8. You can attach up to three photos if necessary
    9. Click Send -> IT’S DONE
Menu pour créer des demandes sur deRham access
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follow-up

What happens next?

  • You will be notified by email and on your portal of the progress of your incident / request.
  • You can follow up on actions taken
  • In the event of an incident, the supplier will be able to contact you directly via deRham access to organise the repair
  • History of all your requests will remain accessible on your portal

FAQ

And what else?

  • Home: Groups all taskbar items together
  • Tickets: As well as creating tickets, this menu also includes a list of tickets linked to all your assets
  • Documents: in this section you will find all documents available to you
  • My emergency contacts: Contact numbers during and outside our opening hours – only in case of emergency
  • My Checks: if available - my entry inventory of fixtures
  • FAQ: VERY IMPORTANT – Overview of each request that can be submitted to de Rham and by which means, as well as any other useful information
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We hope you will enjoy using this service!

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